Our Executive Team

Jennifer Palmer, Executive Director, ServiceFirst

Executive Director, ServiceFirst: Jennifer Palmer

Jennifer Palmer has been part of the ServiceFirst leadership team since 2008, and was appointed as Executive Director in April 2014.  Jennifer has extensive program and project management experience across a number of NSW Government departments, including NSW Health, the Attorney General’s Department and the Department of Education and Training. ....Read More

George Nohra, Director Client Services

Director, Client Services: George Nohra

George Nohra joined ServiceFirst in 2011. As Director, Client Services, George is responsible for managing the overall customer experience, including the Service Centre, account management and customer engagement activities...Read More

Ian Shand, Director Service Enablement

Director, Service Enablement: Ian Shand

Ian Shand has been part of ServiceFirst since its formation in 2008 and successfully led the ICT Services team until July 2014 when he commenced in the Director, Service Enablement role. . . . Read more

Scott Dowd, A/GM ICT Services

General Manager, Information & Communications Technology: Scott Dowd

Scott Dowd is a long-term member of the ServiceFirst ICT Services team having led the Infrastructure & Host Systems team until taking up the General Manager ICT Services role in July 2015. Read more

Ian Lister, GM, Finance Services

General Manager, Finance: Ian Lister

Ian Lister joined ServiceFirst in September 2010 as our corporate Finance Director and played an important role on the ServiceFirst Executive managing our financial budget. As General Manager, Finance and Procurement, his role is to provide end-to-end transactional services, business planning and analysis, treasury and cash management, statutory reporting, taxation compliance and procurement compliance services...Read more

Bruen Pettersson, GM HR & Workplace

General Manager, HR & Workplace: Bruen Pettersson

Bruen Pettersson has led the McKell-based HR team since 2008, and is General Manager of all ServiceFirst's HR and Workplace Services. As General Manager, HR & Workplace Services, Bruen oversees the delivery of a range of employee and other workplace support services, including payroll, recruitment, mail services, facilities, records management and library services...Read more