Our People

Our Executive Team

Executive Director, ServiceFirst: Ken Sheargold

Ken Sheargold joined ServiceFirst in February 2011 as Director, Service Operations, leading operational staff in Finance, HR, IT and Office Services, functions that are fundamental to our success. In July 2013, Ken was appointed to the role of Executive Director and is leading ServiceFirst in enhancing and improving service delivery to customers ....Read More

Director, Service Enablement: Jennifer Palmer

Jennifer Palmer has been part of the ServiceFirst leadership team since 2008, and was appointed as Director, Service Enablement, in March 2012. She provides high-level financial and corporate planning support and advice on quality, risk and governance. She also leads our strategic procurement, vendor management, and program management functions....Read More

Finance Manager:
Belinda Oppenheimer

Manager
Vendor & Contract Management:
Greg Grebert

Manager
Quality Services:
Mark Lee

Director, Client Services: George Nohra

George Nohra joined ServiceFirst in 2011. As Director, Client Services, George is responsible for managing the overall customer experience, including the Service Centre, account management and customer engagement activities...Read More

General Manager, Information & Communications Technology Services: Ian Shand

Ian Shand has been part of ServiceFirst since its formation in 2008 and where he has successfully led the IT Services team. In his role, Ian manages services such as telephony, application development and support, the network and our data centre, as well as the ERP and Objective teams...Read more

General Manager, Finance: Ian Lister

Ian Lister joined ServiceFirst in September 2010 as our corporate Finance Director and played an important role on the ServiceFirst Executive managing our financial budget. As General Manager, Finance and Procurement, his role is to provide end-to-end transactional services, business planning and analysis, treasury and cash management, statutory reporting, taxation compliance and procurement compliance services...Read more

General Manager, HR & Workplace: Bruen Pettersson

Bruen Pettersson has led the McKell-based HR team since 2008, and is General Manager of all ServiceFirst's HR and Workplace Services. As General Manager, HR & Workplace Services, Bruen oversees the delivery of a range of employee and other workplace support services, including payroll, recruitment, mail services, facilities, records management and library services...Read more